Cashless Policy of Nepalese Commercial Banks and Customer Satisfaction

  • Jitendra Pd Upadhyay Associate Professor* Lecturer
  • Pitri Raj Adhikari Tribhuvan University, Kathmandu, Nepal
DOI: https://doi.org/10.21844/mijia.18.2.6
Keywords: Customer satisfaction, Ease of use, Cost effectiveness, Convenience, Reliability, Level of awareness

Abstract

This paper attempts to examine customer satisfaction towards cashless policy in Nepalese commercial banks. The data has been collected from 384 respondents of Kathmandu Valley through structured questionnaire. Descriptive statistics, correlation coefficient and regression methods have been used to estimate the relationship between dependent and independent variables. The study reveals that cashless policy is the most important factor affecting customer satisfaction in Nepalese commercial banks.
Published
2022-02-25
Issue
Vol 18 No 02 (2022): Management Insight
Section
Research Article

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