Impact of Emotional Intelligence on Organizational Climate and Organizational Citizenship Behaviour

Abstract

Emotional intelligence is elucidated as a person’s capability to identify, stabilize and assimilate one’s emotions and expertise which he exercises to maintain his affinity with himself and others around. Now with its growing popularity its significance has been ascertain in the domain of HRM too. The principal intent of the research article is to study and assimilate emotional intelligence at the work area. This research paper emphasizes on the function and significance of emotional intelligence at the work area. For the analysis evaluation of literature of former research worker have also been assessed. The study engages a sample of 100 Employees functioning at ICICI Bank, Nagpur, Maharashtra. The tools which were needed for the inquisition are Organizational Climate Questionnaire, Emotional Intelligence Inventory and Organizational Citizenship Behaviour Scale. Analytical stats which were applied for the analysis are Pearson’s product moment correlation and standard deviation. The result shows a significant and a strong association resides between these three Emotional Intelligence, Organizational Climate and Organizational Citizenship Behaviour. Research article suggested that scholastic skills and professional skills are not just sufficient to gain progress in someone’s job roles and emotional intelligence contributes a noticeable role in the progress of an establishment. It should be the duty of an establishment to appoint the staff members on the level of understanding of their Emotional Quotient and as well as arrange divergent workshops for training and development of the employees, which will enhance and improve their emotional intelligence at the work area.