A Study On The Impact Of Artificial Intelligence With Regards To The Indian Banking Sector With Special Reference To Bengaluru

  • Lakshmi Shetty Assistant Professor, Department of Management, St Claret College, Jalahalli, Bangalore, India
  • Devi. E Assistant Professor, Department of Management, Christian Institute of Management, Horamavu Agara, Bangalore, India
Keywords: Artificial Intelligence (AI), Banking, Business Intelligence (BI), Data Analytics, Transaction Monitoring


In the last couple of years, the banking sectors in India have increasingly deployed and implemented AI technologies. Banking is one of the sectors which are seeing rapid adoption of AI, as banks are being proactive about improving customer experience by leveraging the abundance of data which the business revolves around. AI is found in all streams of operations such as Retail, health care centers, Logistics, lending, Inventory control, Farming, insurance or wealth management, AI technologies have shown potential of making them all better. The use of Artificial Intelligence in Banking is focused on providing good customer service or engagement such as balance inquiry, accessing mini statements, fund transfers, etc. Thus improving the improving the efficiency of operations.AI will take away all the Bengaluru city there is when it comes to banking, and use the huge amount of structured as well as unstructured data. It provides enormous benefits such as better customer experience operations, reduced operational costs and risks, fraud detection, Improved loan facility and provides quick solutions to customer queries and grievances. The Research has been conducted to study the impact of AI. The Researcher are mainly collecting the large number of data with the help of primary data from a sample size of 50 respondents with the help of structured questionnaire and the Researcher is going to analyze the data using Logistic Regression Analysis, F- Test and secondary data which is analysed by descriptive analysis. By this study the Researcher will know the amount of impact that has taken place during the course of time.